Sony Soundbars has its own place in the market. These soundbars deliver exceptional audio quality, high-resolution sound, and clear vocal projection. But you might face some issues with the Sony soundbars when it is used for a long time.
Is your Sony soundbar not working? Worried about how to fix the issues? You have arrived at the right destination. Most times, this problem occurs due to improper device connectivity. First, refer to the Sony soundbar instructions manual and then connect the Sony Soundbar to your TV.
In addition, there are various reasons for your Sony soundbar not working. Here in this article, we have listed various causes and solutions to fix the issue. First, find out why your Soundbar is not working and approach it with the right solution.
Primary Reasons for Sony Soundbar Not Working
Your Sony soundbar may stop working due to several reasons listed below.
- The soundbar and subwoofer did not have the same power source.
- Worn-out cables or cables not connected properly.
- Compatibility issues.
- Unparing of the devices.
- The devices are out of range.
- Inserting cables on wrong input jacks.
- Wrong input mode settings.
- Temporary malfunction.
Sony SoundBar Not Working: Common Reasons and Solutions to Fix the Issue
To fix the Sony soundbar not working, it is important to identify the root cause of the issue. Here, we have discussed some common issues that occur on Sony Soundbar and the troubleshooting guide to fix them.
Sony Soundbar Not Connecting
The foremost thing to do is to check whether the Sony Soundbar is properly connected to your TV. If you have connected the soundbar to the TV using HDMI, Optical, or other cables, ensure that the cable is not damaged or defective. If the cable is damaged, replace it with new ones to fix the issue.
The next thing you need to check is the Input. Make sure you have connected the cable to the right port and turn On the TV. After turning it On, set the input source settings to the correct HDMI connection. Sometimes, incorrect input settings lead to the soundbar not connecting issue. So, carefully set the input settings.
If you have connected the soundbar to the TV via Bluetooth, check whether the Bluetooth feature is turned On and both devices are connected. If not, turn On the Bluetooth to fix the Sony Soundbar not pairing issue. Still, if the problem persists, restart the Sony soundbar & TV and pair them again.
Sony Soundbar Turned Off Automatically
If the Auto Standby mode is turned On, your soundbar will automatically turn Off after 15 -20 minutes of inactivity. Sometimes, due to device malfunction, your soundbar will be turned Off even while the audio is playing. To fix this problem, unpair and repair the soundbar. If it doesn’t fix the issue, refer to the below steps to disable the Auto Standby feature.
1. Launch the SongPal app on your Smartphone and pair the Sony Soundbar with the app.
2. Select your Soundbar name.
3. Hit the Power Option.
4. Click the toggle button to disable the Auto Standby option.
Soundbar Not Turning On
It is one of the common issues that occurs on all brands of Soundbars. If you are unable to turn On the Sony soundbar using the remote, it is due to low battery power. Replace the batteries on the remote with new ones and turn On the device. It also helps you to fix the Sony Soundbar remote not working issue. Then, check whether the cable attached to the wall outlet for power is properly connected.
On the other hand, low battery levels on the Sony soundbar can also cause this issue. To check the battery level of your Sony Soundbar, refer to the steps below.
Launch the SongPal app on your Smartphone → Tap your Soundbar name → Select Power Option → Click Battery Level.
Check the battery level and charge the soundbar if it is on low power.
You can also turn On the Sony Soundbar without a remote by pressing the Power button on the soundbar device.
Sony Soundbar No Sound
The main purpose of the soundbar is to have crystal clear sound even in high volumes. So, if you notice volume problems in your Sony Soundbar or If your soundbar isn’t loud enough, try adjusting the Digital Audio Out Volume Settings on your TV.
1. Head to Android TV Settings.
2. Select Sound.
3. Choose Advanced Settings
4. Click Common and then tap Digital Audio Out Volume
5. Now, adjust the slider to your desired value to increase or decrease the volume.
Another possible reason is the improper audio format. Most streaming content is encoded in Dolby Digital or Dolby Digital Plus. Blu-rays can use Dolby formats or DTS. Not all TVs are capable of decoding every sound format. For example, some TVs can only decode Dolby Digital, but not DTS audio.
So, if you are trying to send an audio format that your TV or soundbar is not capable of decoding, you will not receive any audio. So, to get rid of this kind of issue, check the manual guides of your TV and soundbar to see which audio formats are supported.
Sony Soundbar Audio Not Sync
If you are experiencing problems with sound synchronization on the Sony soundbar while watching movies and TV shows, hard reset the Sony soundbar using the steps below.
To perform a hard reset, try holding the power button, the volume up button and the input select button simultaneously for 5 seconds or more. Then, unplug the soundbar from the power source. This will reset the device. Now, plug the soundbar again into the power source and turn it on.
The steps to reset the soundbar slightly vary depending on the Sony soundbar model you use. Refer to the user manual to learn about the steps to reset the device. Performing a hard reset on the Sony soundbar fixes all sorts of issues on the device.
Sony Soundbar Not Working After Power Outage
Electronic devices often tend to get damaged due to sudden power outages. So, if your soundbar is not working after a sudden power outage, refer to the steps below. Before turning it On, scan the ports and wires for any damages.
1. Disconnect the soundbar from the power outlet.
2. Hit the Power button for five seconds.
3. Now, reconnect the power cable and turn On your device.
If even power cycling your devices doesn’t work, check if the power outlet has a power supply. If the power outlet has a power supply and your soundbar still doesn’t work, check for soundbar firmware updates and update the device.
Subwoofer Not Working with Sony Soundbar
Are you hearing only audio from the main soundbar and not from the subwoofer? Then, it indicates that the Subwoofer is not connected properly. To fix this problem, connect the Sony Subwoofer to your Soundbar manually.
Try unplugging the subwoofer or rear speakers from the wall and plug them back in. Then, you have to press the Pair button on the subwoofer or rear speakers to reconnect the device to your main soundbar. Check the manual for full instructions to connect the Subwoofer, as it can vary from model to model.
Contact Support
If none of the above methods help you fix the Sony soundbar not working issue, contact Sony Customer Support to fix the issue.
FAQ
This problem is caused due to a loose HDMI cable connection. To fix this problem, connect the cable firmly to your TV and soundbar.
Yes. You can reset the Sony Soundbar to default settings.
