After connecting the Samsung soundbar to your TV, you can get an immersive sound experience in your living room or home theatre. In addition to producing bass (low-pitched audio frequencies), you can connect subwoofers to your soundbar. Most of the best Samsung soundbars come with a pair of subwoofers. Meanwhile, there are users who complain that the Samsung subwoofer keeps disconnecting from the soundbar.
There are many causes for the issues to occur on the subwoofer. If the subwoofer disconnects even after a successful pairing, we’ve got you covered. In this article, we’ve guided you through the root cause of the Samsung subwoofer’s disconnecting issue and the respective troubleshooting fixes.
Causes of Samsung Subwoofer Disconnecting from Soundbar
Some common causes for the Samsung subwoofer cutting out from the subwoofer are mentioned below.
- Inappropriate Installation: During the setup process, the wires might not connected in a sequential order, which results in the Samsung subwoofer disconnecting from the soundbar.
- Outer Interference: Placing devices like a WiFi router or Bluetooth receiver between your Samsung subwoofer and soundbar will disturb the connection.
- Distance Between Devices: A proper connection couldn’t be established when you keep the devices out of the pairing range.
- Insufficient Electric Supply: The Samsung subwoofer will disconnect from the soundbar when there’s an insufficient power supply.
- Device incompatibility: If you’re using a soundbar other than Samsung, there’s a chance that the subwoofer will disconnect from the subwoofer.
- Outdated Firmware: Check the software version of the soundbar using the soundbar application and check if it’s up to date. Because outdated firmware can cause issues with the connectivity.
- Hardware Damage: Lastly, you can check the power ports on your Samsung subwoofer and soundbar and inspect the physical damage.
Fixes For Samsung Subwoofer Disconnecting from Soundbar
After analyzing all the possible causes, you can proceed with the following troubleshooting procedures to fix the Samsung subwoofer that won’t connect to the soundbar issue.
Check the Connections
Loosen power cables and faulty wirings are the main reasons the Samsung subwoofer keeps disconnecting from the soundbar. So, inspect the power cables and make sure the connections are made properly. Also, check if there is any physical damage to the power cable. If there’s a damage, we recommend to replace the faulty cable with a new one.
After connecting the power cables properly to the wall outlet, you can easily connect the Samsung subwoofer to the soundbar without any issues.
Pair the Subwoofer Manually
Basically, the Samsung subwoofer will automatically pair with the soundbar when the device is in pairing mode. However, if the device disconnects, you can try pairing it manually.
1. Connect the power cords of the Samsung subwoofer and soundbar to the wall outlet.
2. Ensure you turn off the soundbar and hold the ID SET button at the back of your subwoofer.
Note: If you’re unable to press the ID SET button, we recommend you use sharp pointed objects like a paperclip or sim-ejector tool.
3. Release the button when the Standby light is turned off and the LINK light blinks blue.
4. Now, hold the Up or Mute buttons simultaneously on your soundbar remote.
5. Wait for a few seconds for the subwoofer to display ID SET on the Samsung subwoofer and your soundbar to turn on automatically.
6. If the soundbar doesn’t turn on automatically, try to turn it on manually.
7. Finally, when the blue LED light glows continuously, you can ensure that the subwoofer is connected to the soundbar successfully.
Bring Device Closer
The subwoofer will fail to connect with your soundbar if the distance between the devices is more than 30 feet. For a reliable pairing, keep the devices within 5 to 10 meters.
After placing the soundbar and the subwoofer within a specific range, hold the ID SET button on your subwoofer and follow the prompts to establish a successful connection.
Check for Update
If a soundbar is outdated, it will result in disconnectivity issues. So, it is mandatory to update the soundbar’s firmware to the latest version to fix those issues.
Note: Here, we’ve mentioned the procedure for updating the Samsung soundbar. If you’re using other brands, the algorithm will differ.
1. Open a web browser on your PC and visit Samsung’s official website.
2. Search for your Samsung soundbar’s model name and install the update file.
3. Once the update has been installed, copy it onto a USB flash drive after unzipping it.
4. Power on your Samsung soundbar and plug in the USB flash drive on the USB port of your soundbar.
5. Finally, your Samsung soundbar will update within a few minutes.
Now, you can try connecting the subwoofer back to the soundbar and ensure it’s not disconnecting.
Power Cycle Samsung Subwoofer
Sometimes, a simple power cycle will fix the technical issues on any electronic device. Instead of proceeding with complicated troubleshooting methods, try a power cycle on your subwoofer.
1. Remove the power cable from your Samsung subwoofer.
2. Press and hold the ID SET button at the back of your subwoofer for 5-10 seconds.
3. After that, reconnect the power cable back to the outlet by pressing the ID SET button.
4. Release the button when the Samsung subwoofer starts blinking blue.
Power Cycle Soundbar
Similar to the subwoofer, you can also initiate a power cycle on your soundbar to eliminate bugs and glitches on the device.
1. Power off your Samsung soundbar and unplug the source from the outlet.
2. Wait for a few minutes to give the soundbar some rest.
3. After that, plug the power cable back into the outlet and turn it on.
Once your soundbar turns on, try connecting the subwoofer and ensure it’s not disconnecting again.
Change the Placement Direction of the Subwoofer
Sometimes, placing the soundbar and subwoofer in random places can cause the devices to disconnect. Placing the devices between dense walls and pillars most likely blocks the signal between the transmitter and receiver. So, we recommend you keep the devices closer to each other for error-free pairing.
Factory Reset
Finally, you can opt for a factory reset on your Samsung soundbar if none of the troubleshooting methods helps you fix the disconnecting issues. Also, keep factory reset as your final troubleshooting method, as it erases all the customized settings and reverts the soundbar back to its factory defaults.
1. Power on your Samsung soundbar and fetch the soundbar remote control.
2. Press the Power and Menu buttons simultaneously for at least 10 seconds.
3. Now, you will see an INT message displaying on the Samsung soundbar.
4. After that, a BYE message will display to indicate the factory reset.
After a successful reset, you can follow the automatic or manual pairing method to connect your soundbar to the subwoofer without any issues.
Contact Customer Support
If you can’t resolve the issue associated with the Samsung subwoofer even after a successful reset, don’t worry. In that situation, contacting Samsung’s customer service is the best option to fix the issue. The technical team will give you proper guidance on fixing the issue related to the subwoofer.
Moreover, if the technical errors haven’t been fixed, you can replace the subwoofer or soundbar with a new one if it’s under warranty.
FAQ
Distance between the soundbar and subwoofer is the major cause of this issue. If you keep the devices more than 30 feet, you can’t get adequate sound from the subwoofer. So, ensure to place the device as close as possible for a seamless sound experience.
Due to technical errors, the ID SET button will malfunction on your Samsung soundbar. In such cases, you can power cycle the device and try pairing the subwoofer to the soundbar using the ID SET button.
