Samsung Soundbar Not Working – Causes & Fixes

Samsung always strives to give its level best in manufacturing its products. Soundbars are not an exception and people are using them widely. While connecting the soundbar, people are facing several issues. Not only during the setup process but also after some time. You need to find the exact cause to fix the Samsung soundbar not working. The reasons might differ, such as the soundbar not connecting to the TV, issues with the subwoofer, audio not working, etc. We have put forth the causes and fixes to help you out.

In this article, we have discussed each problem separately and provided uncomplicated troubleshooting guidance to rectify it. Read the article further to know the exact cause of your Samsung soundbar not working and follow the fixes.

General Causes for Samsung Soundbar Not Working

Your Samsung soundbars may stop working because of several reasons. The following are some of the reasons that might interrupt the service.

• Poor power outlet
• Improper cord connection
• Incompatible TV
• Outdated software
• Hardware malfunctions
• Signal interferences

How to Fix Samsung Soundbar Not Turning On

This is the most common issue arising after connecting the Samsung Soundbar to the TV. Go through the following steps clearly to fix the issue.

Ensure the Source is Turned On

Whatever devices you use to connect your Samsung soundbar, it is necessary to turn it on properly. This seems to be a simple step but this is an essential one to be considered. Check whether the cords are connected properly in the source device and make sure it is turned on.

Reconnect the Samsung Soundbar

Your Samsung soundbar might not be turned on if you have connected the cords incorrectly. Remove all the cables and try reconnecting them to the proper ports. Check out the soundbar guide to learn about the cords before inserting them into your TV’s port.

Set the Samsung Soundbar to Proper Source

When your Samsung soundbar is not set to “Play” then you might not hear the audio. So it is necessary to check whether your TV is running with different audio settings. In such cases, you need to adjust the audio settings to turn on the soundbar to start enjoying the content.

Set your TV to External Speakers

Sometimes your TV might not recognize the new device connecting to it. The same applies to the Samsung soundbar. You need to change the primary source of your TV to connect your Samsung soundbar to the TV. Set your soundbar as the default speaker on the TV to initiate the connection.

Soft Reset Your Samsung Soundbar

This soft reset will also help you fix the minor bugs, and the process is also quite easy. Simply unplug all the wires connected and wait for a few minutes. Try reconnecting them again properly into the respective ports. This will help you fix the minor interferences from the electrical side. This will also help you turn on the Samsung soundbar.

Hard Reset your Samsung Soundbar

Performing a hard reset on your Samsung soundbar helps fix many technical glitches. All you need to do is long-press the Play or Pause button till you see the “INIT OK” message. Now, your soundbar will be turned off, and try repairing it with your TV.

How to Fix Audio Not Working on Samsung Soundbar

Can’t hear any sound even after connecting the Samsung soundbar to the TV? We are here to help you out. This depends upon various circumstances and we have clearly explained the troubleshooting methods to get back the audio on your soundbar.

Check the Volume Level

This should be the primary thing to try when you can’t hear any sound from your Samsung soundbar. This checking should be done on both devices. Ensure your TV and soundbar are set to audible using your remote. If not, then try increasing the volume to hear the sound. If you still haven’t heard any sound from your Samsung soundbar, follow the other methods below.

Disable the Mute Mode on Your Remote

If your remote has enabled the Mute mode, you can see the video, but the audio will not be heard. So, you need to check whether it is enabled or not. If it is turned on, press the same button again to disable it. Once done, you must be able to hear the sound through your Samsung Soundbar.

Select the Proper HDMI Cord

The package of Samsung soundbars includes more audio connecting cables. You have to choose the proper HDMI cable to initiate the connection with your TV. Using multiple cables simultaneously will lead to interruptions in the audio signals. So it is always advised to pick the right HDMI cable instead of other ones to avoid facing the audio malfunctioning issue.

Try Using the HDMI ARC Port

Generally, most Samsung soundbars come with two HDMI ports. You must choose the proper HDMI port to connect your TV and the soundbar. The normal HDMI port is intended to connect with the cable box, so you must go for the HDMI ARC.

This is otherwise known as the audio return channel port, which helps to transmit the audio signals via cable to other devices. Once connected, check whether the source is set to HDMI CEC on your TV to set the connection.

Go for Optical Cable

Sometimes, your Bluetooth soundbar is connected to the TV, but with no sound. In such cases, you can opt for Optical cables. To do that, connect both ends of the optical cable in the respective ports of your TV and the soundbar.

After connecting, press the Source button on your soundbar remote and choose the optical connection. This will help you receive better audio signals from your Samsung soundbar.

Check your Soundbar with an Alternative Device

If you couldn’t hear the audio on your Samsung soundbar, the Samsung TV could also be the reason. So try connecting your Samsung soundbar to the LG TV or any other TV to check whether the issue is with your soundbar or the TV. The process is the same as mentioned earlier.

You can use the HDMI or Optical cable to connect your soundbar to the TV. You must get your soundbar for service if you still can’t hear the audio.

How to Fix Samsung Soundbar Keeps Disconnecting

There might be a few reasons your Samsung soundbar disconnects from the device. Try the below troubleshooting guidance to fix this issue.

Check the Ports and Cables

When the hardware malfunctions, it too results in many errors. Whether using an HDMI or Optical cable, check its connection with your TV. If the cord is loosely connected or damaged, your device may disconnect. Replace the cord with a newer one to fix this issue. If your Samsung soundbar has an extra cable, you can also use that instead of buying a new one.

Ensure your TV is Compatible with Audio Formats

Your Samsung soundbar may disconnect if your TV doesn’t support the audio format. Nowadays, most Samsung soundbars have Dolby Atmos or Dolby Digital surround sound. All the TVs cannot decode these audio formats.

So you must check whether your TV has high-end features to support the soundbar. If you find your TV is compatible, then as a next step, you need to change the audio settings as soon as the soundbar is connected. This will help you give the best bass performance you expect.

Try Re-Pairing the Subwoofer and Speakers

Sometimes, your Soundbar may work but not your speakers or subwoofers. The soundbar is wired, whereas speakers and Samsung subwoofers are connected to the Soundbar via wireless connections. When using devices with wireless connections, there is a chance that the signal might get lost. If it happens, you have to re-pair the speakers and subwoofers with the help of the Pair button.

Check for the Software Update

If your TV or Soundbar runs with outdated software, you may experience technical glitches. In such cases, you must update the software to the latest version. You can access the firmware settings from the settings menu of your TV and Samsung soundbar. Try updating the software to the latest version. If it still doesn’t create any change, then reset the devices to factory settings to fix the issue.

Disable Multiple Connections

If you have connected your Samsung soundbar to a TV using wireless connections, it may malfunction. Bluetooth is the most preferred option when it comes to wireless connections. If your soundbar disconnects very often, you must check the Bluetooth connection. In such scenarios, you must unpair and re-pair the network to fix minor bugs. If it doesn’t work out, try pairing your soundbar with a different Bluetooth device to fix the Samsung soundbar not working with HDMI.

Contact Customer Support

Are you still facing the issues even after trying all the above methods? You can contact their official website or visit the nearest Samsung service center to rectify the problem. The issue may be related to hardware malfunctions, so you might be asked to replace the soundbar or other accessories to get back on track.

Which is the Best Way to Connect Soundbar to TV – HDMI or Optical?

Undoubtedly, an HDMI cable is the best option to connect your Samsung soundbar to the TV. The optical cable also serves the same purpose but not better than the HDMI cable. HDMI cable delivers high-end acoustic properties when compared to optical cable. Connect your soundbar with Dolby Atmos or Dolby Digital audio formats using an HDMI cable to experience better sound effects.

Thus the possible causes and the best troubleshooting methods are explained separately according to your need. Find the root cause of the problem and follow the steps carefully to fix your Samsung soundbar not working.

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