Hisense is well known for producing some of the best smart TVs and soundbars in the market at a fair price. However, just like any other brand, Hisense Soundbars and Subwoofers are also prone to issues and problems every now and then, hindering the spectacular audio experience. If your Hisense Soundbar is malfunctioning or not working properly, it might be due to minor glitches or bugs, wrong settings, connectivity issues, and other similar issues.
You can carry out some basic DIY troubleshooting techniques to fix these issues on your Hisense Soundbar and Subwoofer. So, before seeking out professional assistance, try out the following fixes and solutions.
Reasons & Solutions for Hisense Soundbar and Subwoofer Not Working
In the table below, we have listed the most common reasons and solutions that you can use to fix the Hisense Soundbar not working issue.
| CAUSES | TROUBLESHOOTING FIXES |
|---|---|
| Problem with power outlet or remote | 1. Check the power outlet and power cords. 2. Check the batteries of the soundbar remote. |
| Connectivity issues | 1. Pair the Bluetooth connection properly. 2. Reset the Wi-Fi connectivity of your soundbar and connect again. 3. Try connecting using the cables. 4. Check the HDMI cables and ports. |
| No sound issues | 1. Unmute or increase the volume on the soundbar and TV. 2. Set to correct HDMI source. 3. Disconnect and reconnect the soundbar to the TV. |
| Software issues | 1. Reboot the soundbar and TV. 2. Update your TV’s firmware. 3. Reset the soundbar. |
| Hardware issues | 1. Contact customer support. 2. Purchase a new soundbar if it’s under warranty. |
Fixes for Hisense Soundbar Not Turning On
If you are Hisense Soundbar is not turning on, it is an indication that there are issues with the power outlet, power cords, or your soundbar remote. If your Hisense Soundbar is not turning on, try the following fixes.
Check the Power Outlet
Faulty and unstable power outlets are some of the most common reasons why electronic devices fail to work properly. If your Hisense Soundbar is connected to a faulty or unstable power outlet, your soundbar won’t turn on. To fix this issue, remove your soundbar from the power outlet and check if a different device works with the outlet.
If the power outlet is faulty, connect your Hisense Soundbar to a different power outlet. Also, check the power cords of the soundbar and subwoofer for any damages. If you find any damage, replace the power cable.
Check the Soundbar Remote
Ensure to check your soundbar remote. If the batteries on your Hisense Soundbar are drained, you won’t be able to turn on your Hisense Soundbar using the remote. Replace the drained batteries with new batteries and check if the soundbar is turning on. If you are still facing issues with the remote after the battery change, check for physical damage in the remote.
If your remote is damaged, replace it with a new one. In the meantime, use the physical buttons on the soundbar to turn on and control the basic functions of your soundbar.
Fixes for Hisense Soundbar Connectivity Issues
If you are unable to use Bluetooth, AirPlay, or Chromecast to stream audio content through your Hisense Soundbar or if you are facing issues with a wired connection, you can use the following fixes to solve the problems.
Bluetooth Issue Fixes
All the models in the Hisense Soundbar lineup support Bluetooth. You can use Bluetooth support to connect your soundbar to your smartphone or other device and get a better audio experience. However, if you are facing issues with Bluetooth connectivity, ensure that the Bluetooth is turned on on your smartphone or PC and you have paired your device correctly.
If both devices are connected and there is no sound, unpair the soundbar and re-pair it with your smartphone, PC, or other devices. Also, try restarting your soundbar if you face a Bluetooth connectivity issue.
Wi-Fi Issue Fixes
All recent Hisense Soundbars come with Wi-Fi support, which you can use to AirPlay or Chromecast audio content from your mobile device to your soundbar. However, if there are issues with the Wi-Fi of your soundbar, you won’t be able to connect your mobile device and listen to music or other audio content.
To fix this problem, reset the Wi-Fi connectivity of your Hisense soundbar. To reset Wi-Fi settings, press the mute button on the soundbar remote until you see RESET on the soundbar display. You can then reconnect your Hisense soundbar to the Wi-Fi.
Try Connecting Using Cables
If the wireless connection is not working, you can use the traditional wired method to connect with your TV or other mobile device for a better audio experience. To connect a mobile device or a PC, you can use the AUX cable.
However, to connect a TV to your Hisense Soundbar, you can use an HDMI, optical, or RCA cable. Once you connect your soundbar to your TV, check if the soundbar is working properly.
Check the Cables & Ports
If you are already using a wired connection and if you are facing issues while playing content, check the cables connected to your soundbar and the ports on your soundbar and TV. A damaged cable or port can be the reason why your Hisense Soundbar is not working properly. So remove all the cables from your soundbar and check for any damages on the port or cable. Also, ensure that the ports are clean from dust and debris.
Check the HDMI port and other audio-related ports on your TV as well. If you find any damaged cables, replace them with a new one. If any ports are damaged, use a different port (if available). Once you check and replace the necessary cable, check if the Hisense Soundbar is working.
Note: Replace your damaged HDMI cable, AUX cable, Optical cable, RCA cable, or Coaxial cable with a new one from Amazon.
Fixes for Hisense Soundbar No Sound
Sometimes, the wrong settings on your soundbar or TV can be the reason why there is no sound output. So, use the following solutions to check and resolve the no-sound issues.
Unmute the Hisense Soundbar or TV
Sometimes, the problem might be very simple, such as your TV or soundbar being on mute or at low volume. So, if there is no sound from your Hisense Soundbar, check if you have accidentally muted or reduced the volume of your TV or the soundbar. If any one of the devices is mute, unmute or increase the volume to fix the issue.
Also, all Hisense Soundbar will automatically go to standby mode if the volume level is too low on your TV or other device to which your soundbar is connected. To counter this issue, simply turn up the volume.
Change the HDMI Source
Once you connect your Hisense Soundbar to your TV, it will automatically detect the soundbar and switch the audio channel to the soundbar. However, in some rare cases, your TV might fail to acknowledge the connected soundbar, resulting in no sound issue. To fix this issue, navigate to your TV’s Settings and the Audio or Sound settings page.
Change the Audio or Sound Out to HDMI or Optical based on what cable you used to connect your soundbar to the TV. Also, enable the HDMI-CEC settings on your TV. Once you change the necessary settings, check if the Hisense soundbar is working properly.
Disconnect & Reconnect
In some cases, connection issues can cause no sound issues on the Hisense Soundbars. Even if the audio settings are set to the correct settings on your TV, you won’t get any audio output from your soundbar. The main reason for this issue is connectivity.
To fix this issue, disconnect your soundbar from your TV, remove all cables from your soundbar for a few minutes, and reconnect it. Once you reconnect the soundbar to the TV, check if it is working properly.
General Fixes for Hisense Soundbar Not Working
Apart from the solutions above, you can also try out these general fixes, which may help to fix the issues with the soundbar.
Power Cycle Your Hisense Soundbar and TV
Power cycling your Hisense Soundbar will fix any technical glitches and bugs that affect your audio experience. This technique is one of the most common fixes to rectify issues with any electronic device. Here is how you can rectify issues using the power cycling technique.
1. Press the Power button on your Hisense Soundbar remote for five seconds
2. Remove the power and other cables from your soundbar.
3. Once you remove all the cables, press the Volume button to remove the residual charge.
4. Wait a few minutes before reconnecting your soundbar with the TV.
In the meantime, power cycle your TV as well. Turn off your TV and remove it from the power source for a few minutes. Once you complete the power cycle technique, connect your soundbar to the TV and check if the issues are gone.
Update the Firmware of your TV
An outdated TV firmware can also be the reason why you are facing issues with your Hisense Soundbar. To fix this issue, check for the latest updates for your smart TV and update them. Once you update your TV firmware, try using your Hisense Soundbar and check if the issues persist. If you still face issues, try resetting your Hisense Soundbar as the next fix.
Note: As of now, there is no way to update the Hisense soundbars manually or automatically.
Reset your Hisense Soundbar
If none of the fixes helped you fix the issue with your Hisense Soundbar, you can try resetting your soundbar as the last DIY fix. Resetting your Hisense Soundbar will get rid of all the issues, as well as your custom presets and Wi-Fi connection.
1. Put your Hisense Soundbar in the Standby mode.
2. Press these buttons on your soundbar remote in the following sequence: [>>|], [|<<], [VOL +], and [BASS –].
- On some older models, press the Standby button on the soundbar until you see the word RESET being displayed.
3. Your soundbar will now display the word RESET, indicating the process.
4. After completing the reset process, try using your Hisense soundbar and check if the issues are fixed.
How to Fix Hisense Subwoofer Not Working
If the Hisense Subwoofer is not working properly, it might be due to some connectivity issues between the soundbar and subwoofer. You can fix the issue by manually connecting your Hisense Subwoofer with the soundbar.
1. Unplug the soundbar and subwoofer from the power outlet for three minutes and reconnect them to the power outlet.
2. Press the PAIR button on your subwoofer for a few seconds until the pair indicator blinks rapidly.
3. Now press the Standby (power) button on the soundbar or remote to turn on the soundbar.
4. If the pairing is done, the status light on the subwoofer will become solid. If not, repeat the process from the beginning again.
Once you manually pair the subwoofer to your soundbar, check if the issues are fixed. If you are still facing issues with the subwoofer, make sure to check the following things.
- The subwoofer should be within 6 meters from the soundbar.
- There must not be any objects between the soundbar and the subwoofer.
- Some electronic devices might interfere with your soundbar and subwoofer connection. Remove those devices and manually pair your subwoofer and soundbar again.
Contact Hisense Customer Support
If you have tried all the above DIY troubleshooting and still can fix the issues with your Hisense Soundbar and Subwoofer, contact Hisense Customer Support. They will help you figure out the root cause of the issue and provide you with the right fixes to solve the issues.
Repair or Replace Your Hisense Soundbar
If you can’t fix the issue with your Hisense Soundbar, you can claim the warranty if your soundbar is still under the warranty period. You can use the warranty to fix the issues with the device or replace the entire unit for free. However, if your Hisense Soundbar warranty is over, you can either repair the soundbar or replace the soundbar with a newer model.
FAQ
Unplug your TV and your Hisense Soundbar from the power source for a few minutes and plug them back into the power source. Now, check if the soundbar is working properly.
Remove your subwoofer and soundbar from the power source for a few minutes and reconnect it to a power source. Press the PAIR button on the subwoofer and the power button on the soundbar to connect both devices manually. Doing this will fix the connectivity issues.
