Being a Samsung soundbar user, I was very happy with its clear sound, bass, and treble configuration. As the Samsung soundbar comes with a remote control, it is easier to configure my daily music and my movie night audio settings. However, recently, I found that my Samsung soundbar remote is not working and is unresponsive to my commands.
Since a remote is the easiest way to configure the soundbar settings rather than the physical buttons, I tried to take this issue into account. If you faced the same issue as me, you have come to the right place. In this article, I have discussed the reasons and fixes to solve the Samsung soundbar remote not working issue.
Why is the Samsung Soundbar Remote Not Working?
The possible reason for the Samsung soundbar remote not working is listed below.
- Remote batteries are dead.
- Signal Interference or damaged remote sensor.
- The Remote got unpaired from the soundbar.
- Dust or debris on the Samsung Soundbar Remote.
- Minor Bugs in the Samsung soundbar.
6 Ways to Fix Samsung Soundbar Remote Not Working
Take the following DIY measures and fix the Samsung soundbar remote not working issue.
Check the Batteries on the Remote Control
As a universal truth, if you find your remote control not working, then the problem would be with batteries. If your batteries on the remote control are dead or on low power, then you will find improper remote functioning or no functioning of the remote. In this case, check and replace the batteries with new ones on the Samsung soundbar remote to fix the not working issue. If this doesn’t help, move on to the next fix.
Remove the Obstruction or Interference
When your remote batteries are fine, and you can’t increase the volume on the soundbar, then there might be signal interference that is blocking your remote signals. If your Samsung soundbar is kept between many electronic devices that share IR signals or the soundbar sensor is hidden by an object, then this type of issue will happen. So, try removing all the obstacles in the path of your Samsung soundbar and remote. Also, check whether the buttons on the remote control are working fine or not.
Clean the Samsung Soundbar Remote
If the Samsung Soundbar remote volume button or other buttons are not working, it may be due to the accumulation of dirt and dust in the gap between the buttons. So it is recommended to clean the remote once in a while. Take a cotton cloth and dip it in an Isopropyl alcohol solution to clear the dirt and debris from your soundbar remote.
Take an IR Test on the Samsung Soundbar Remote
When you have tried out every troubleshooting step, and you still find the remote of your Samsung soundbar not working, then take an IR test. Since the soundbar remote comes with an IR sensor, there is a possibility of sensor damage. If the sensor is damaged, the remote signals won’t meet the soundbar, and you can’t access it. However, before coming to a conclusion, you can take an IR test to find whether your IR sensor is totally damaged or not. To do this,
1. Take a smartphone with you and open the Camera.
2. Now, take the remote in hand and point the IR sensor of the remote to the phone camera.
3. Press any buttons on the remote control and check whether the IR sensor is lighting up or not on your camera.
4. If you find the light blinking, your remote is good. However, if you can’t see the light up, the problem is with the IR sensor of your soundbar remote. If the sensor is damaged, replace the Samsung Soundbar Remote with a new one or use a universal remote.
Note: Some smartphone camera lenses have an IR filter, which will camouflage the IR lights. So, use another smartphone and try out this test.
Reset the Soundbar and Remote
Due to prolonged usage of the soundbar, your device might have been affected by minor bugs. So resetting your Samsung soundbar is an effective way to clear the problem on your soundbar as well as your remote.
Before resetting your Samsung Soundbar, try out the following steps.
- Power Cycle your soundbar
- Update your Samsung Soundbar
- Ensure you have connected the cables firmly
1. Turn On your Samsung Soundbar.
2. Now, press the Volume Up and Down buttons simultaneously for 5 seconds.
3. The soundbar will show a message INT and say Bye after a few moments.
4. That’s it. You have performed a reset to fix the Samsung Soundbar not working issue.
5. After this, reset your Samsung soundbar remote using the steps below.
- Remove the batteries from the remote.
- Press any button on the Samsung soundbar remote for 20-25 seconds.
- Insert the batteries and try using the soundbar remote again.
Contact Customer Support
If you can’t fix the Samsung soundbar remote on your own even after trying all the troubleshooting steps mentioned above, then contact Samsung customer support to solve the issue. Every new user can claim the warranty period to fix these issues for free from the brand. If the warranty is expired, then you might have to pay a small sum for the service.
Try Samsung Soundbar Remote Alternatives
If you find reaching out and waiting for customer support to be a drag, then you can use a remote app to control your Samsung soundbar. You can download the SmartThings app on your Play Store or App Store and control your Samsung soundbar easily. Alternatively, you can also buy and use the universal remote to control the Samsung Soundbars.
FAQ
Yes. By using the Samsung TV remote, you can control the basic functions of the Samsung soundbar, such as the volume control.
To fix it, replace the batteries, clean the remote, or reset your Samsung Soundbar remote.
